Terms of Service

Last updated: 2026-10-27 · Version: 2026-10-27

Draft for professional legal review — not legal advice. This document is an initial draft prepared for BeeBack’s product and operations and should be reviewed by qualified counsel before reliance.

1. Account and eligibility

You must provide accurate registration information and keep your login credentials secure. BeeBack supports customer accounts and merchant accounts; you may only use features appropriate to your account type. You must be at least 16 years old to create an account.

2. The BeeBack platform

BeeBack may provide digital loyalty cards, points and stamps, rewards, NFC/QR touchpoints, merchant dashboards, ordering and menu features, payment integrations, customer engagement tools, analytics, campaigns, notifications, physical BeeBack products or hardware, and third-party integrations. Features available to you depend on your plan, merchant configuration, and rollout status.

3. Loyalty points and rewards

Rewards are generally offered by participating merchants. Points, stamps, and reward rules may vary by merchant. BeeBack typically provides infrastructure; merchants usually supply the underlying goods or services. Merchant rules, expiry, inventory, and availability may apply. BeeBack or merchants may correct errors, reverse fraudulent or duplicate awards, and adjust balances for abuse. Points generally have no cash value unless expressly stated otherwise.

4. Merchant responsibilities

Merchants are responsible for lawful offers, reward fulfilment, accurate menu/product/pricing information, store information, staff access, customer communications they initiate, compliance with consumer/privacy/marketing laws, and permissions for content, logos, and media they upload.

5. Payments and orders

Where ordering or payments are enabled, third-party processors (such as Square) may process payments. BeeBack does not claim to store full payment card numbers. Merchant refund, cancellation, and fulfilment policies may apply. Pricing, availability, and order fulfilment remain merchant responsibilities where applicable.

6. POS and third-party integrations

Square and other integrations are third-party services. Availability can depend on third-party APIs. BeeBack is not responsible for third-party outages or control. Users and merchants may need separate third-party accounts and must comply with those providers’ terms.

7. NFC, QR, and physical products

BeeBack may supply or support NFC tags, plaques, stands, and related hardware. Physical wear and damage may affect performance. Device compatibility varies. Merchants configure destinations and are responsible for lawful placement and use. BeeBack may remotely update destination or configuration where the product is designed to do so.

8. Custom links, social, media, and touchpoints

Merchants may configure links and content. BeeBack does not endorse external destinations. Social platforms are third-party services. BeeBack cannot guarantee that follows, reviews, or other off-platform actions occur unless specifically verified by BeeBack.

9. Content and intellectual property

BeeBack owns the platform software and BeeBack branding. Merchants retain ownership of content they upload and grant BeeBack a limited licence to host, display, and process that content as needed to operate the service. Unauthorised copying, reverse engineering, or abuse of the platform is prohibited.

10. Acceptable use

You must not use BeeBack for unlawful purposes, fraud, abuse of loyalty or rewards, automated exploitation, malicious code, impersonation, misleading content, privacy violations, or unauthorised access.

11. Service availability

BeeBack may perform maintenance, experience outages, change features, or offer beta functionality. We do not guarantee uninterrupted or error-free operation.

12. Suspension and termination

BeeBack may suspend or terminate accounts for abuse, security, payment, or legal reasons, and may preserve data where required by law. Users may request account closure subject to applicable retention requirements.

13. Fees and subscriptions

BeeBack may offer free and paid plans. Pricing, billing cycles, trials, hardware purchases, upgrades, downgrades, and taxes are described in your plan or order materials—not hardcoded in these Terms. Refunds or guarantees apply only where expressly offered.

14. Analytics and results

Analytics, comparisons, uplift estimates, and insights are informational. Results vary. Estimates are not guarantees of revenue, profit, or retention. Merchants should not treat analytics as financial, legal, or accounting advice.

15. Disclaimers and liability

To the extent permitted by law, including the Australian Consumer Law, BeeBack provides the service on an “as is” and “as available” basis. Nothing in these Terms excludes rights that cannot legally be excluded.

16. Indemnity

Where legally appropriate, merchants and users agree to indemnify BeeBack against claims arising from unlawful misuse of the service or content they upload.

17. Governing law

These Terms are intended to be governed by the laws of New South Wales, Australia, subject to mandatory consumer protections. Jurisdiction details are configurable pending legal review.

18. Changes to terms

We may update these Terms. Material updates that require re-consent will be surfaced in-product. Continued use after required re-consent means you accept the updated Terms.

19. Contact

Questions: hello@beeback.app.