Privacy Policy

Last updated: 2026-10-27 · Version: 2026-10-27

Draft for professional legal review — not legal advice. This Privacy Policy is an initial draft describing how BeeBack may process personal information and should be reviewed by qualified counsel.

1. Information you provide

We may collect name, email, phone, account details, merchant/business details, store/location information, profile/logo/content uploads, feedback, and customer communications you send us.

2. Loyalty activity

We process points/stamps, rewards earned or redeemed, loyalty enrolment, visit/tap history, merchant/store association, and related engagement actions needed to operate loyalty programmes.

3. Touchpoint data

NFC/QR interactions may include timestamp, touchpoint/asset ID, store/location context, destination/action type, interaction/session information, and anonymous or unique device signals where used for security or analytics.

4. Transaction and POS data

Where integrations such as Square are enabled, we may process transaction identifiers, purchase amounts, merchant/store/location, customer/payment identity mappings where lawfully available, order/payment status, and product/order information. Payment card processing is handled by third-party providers; BeeBack does not claim to store full card numbers.

5. Analytics and inferences

We may derive retention, engagement, segmentation, return frequency, loyalty uplift estimates, campaign effectiveness, merchant analytics, and other metrics to operate and improve BeeBack.

6. Device and technical data

We may process IP address, browser/device information, cookies/session identifiers, logs, and security events.

7. Location

We store merchant/store location information merchants provide. Approximate location may be inferred in limited cases. BeeBack does not claim to collect precise customer GPS location unless that feature is explicitly enabled and permitted.

8. Cookies, session, and local storage

We use cookies and similar technologies for authentication, preferences, anonymous demo sessions, analytics, and client-side state (including PWA/install-related storage where used).

9. Why we use data

We use personal information to provide BeeBack, maintain loyalty balances, process interactions, identify returning customers where enabled, provide merchant analytics, operate payments/order integrations, prevent fraud, improve the product, secure the service, provide support, and comply with law.

10. Sharing

We may share information with participating merchants (for their programmes), infrastructure/cloud providers, payment/POS providers such as Square, email/SMS/push providers, analytics/security vendors, and as required for legal or regulatory disclosures. We do not sell personal information for unrelated advertising.

11. Merchant and customer relationship

Merchants may receive customer and loyalty information associated with their programme, subject to permissions and applicable law. Merchants are independent controllers/processors for some customer relationships—counsel should confirm the precise roles.

12. Retention

We retain data as needed for service operation, legal/accounting requirements, security, dispute handling, and legitimate business needs.

13. Your rights

Subject to applicable privacy law, you may request access, correction, deletion where applicable, account closure, and marketing preference updates. Contact us using the details below.

14. Marketing communications

We and/or merchants may send email, SMS, or push messages where permitted. You can unsubscribe from marketing as offered in-product or via message controls. Merchant-generated campaigns are distinct from BeeBack platform communications.

15. Security

We use reasonable technical and organisational safeguards. No method of transmission or storage is completely secure.

16. International processing

Cloud and third-party systems used by BeeBack (for example hosting providers) may process data in Australia and/or other regions.

17. Children’s privacy

BeeBack is not directed at children under 16. If you believe we have collected information from a child under that age, contact us so we can take appropriate steps.

18. Changes and contact

We may update this Privacy Policy. Material changes that require re-consent will be surfaced in-product. Contact: hello@beeback.app.